Disclosures under Regulation 46 of the SEBI LODR >>
Shareholder’s Services
Norms for processing investor’s service requests by physical securities holders
As an ongoing measure to enhance the ease of doing business for investors in the securities market, the following norms shall be applicable vide the SEBI Circular dated 03 November 2021 followed by SEBI Circular dated 14 December 2021:
Common and simplified norms for processing investor service requests pertaining to furnishing of PAN, KYC and nomination details by Registrar and Transfer Agents (RTAs)
– Electronic interface for processing investor’s queries, complaints, and service requests
– Mandatory furnishing of PAN, KYC details and nomination by holders of physical securities
– Freezing of folios without valid PAN, KYC details and nomination
– Compulsory linking of PAN and Aadhaar by all holders of physical securities
SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:
A) Form for availing investor services
The form ISR-1 is applicable for all requests to register PAN, KYC details or changes / update thereof for securities held in physical mode – Form ISR-1
B) Update of signature of securities holder
For updating the signature of the securities holder, the holder / claimant shall furnish original cancelled cheque and banker’s attestation of the signature as per Form ISR-2.
C) Nomination
It is mandatory for all holders of physical securities to furnish PAN, KYC and nomination details to the RTA. The details of nomination shall be furnished either through hard copy or electronic mode.
| Particulars | Form name |
| For nomination as provided in the Rules 19 (1) of Companies (Share capital and debenture) Rules, 2014 | Form SH-13 |
| Declaration to opt out | Form ISR-3 |
| Cancellation of nomination by the holder(s) (along with ISR-3) / Change of Nominee | Form SH-14 |
| Request for Transmission of securities by Nominee or Legal Heir | Form ISR-5 |
D) Form for Requesting issue of Duplicate Certificate and other Service Requests for shares/Debentures/Bonds, etc., held in Physical form (vide SEBI Circular dated 25 January 2022) – Form ISR 4
Contact Details Of Registrar & Share Transfer Agents
MCS Share Transfer Agent Ltd.
Unit: Selan Exploration Technology Ltd.
F – 65, First Floor, Okhla Industrial
Area Ph – I, New Delhi – 110 020
Tel: + 91 11 4140 6149
Fax: + 91 11 4170 9881
Email: helpdeskdelhi@mcsregistrars.com
